I currently log all my IM conversation. Why? There are times want to analyze an argument, find a funny link my friend sent, call someone on their bullshit, etc…Logging IM conversations is valuable, but only as valuable as the search features associated with it (unless, of course, we remember the date/time when the conversation took place).
What if I could log all my real-life conversations in an easily searchable way? This would only work if we had a very sophisticated speech recognition technology. But when it’s available, imagine the possibilities…
In 2015, we install voice recognition software in call centers. Every single call is run through this software and logged to text files. All our phone calls are already recorded in call centers in 2007, so this is the next logical step, without any loss of privacy from the status quo (remember, we’re just making existing information easily searchable). Call center managers can search these logs and filter for curse words, anger words, “thank you,” “I want to speak with the manager,” etc. Perhaps some extremely sophisticated natural language software could analyze the conversations and tell us where we could optimize our process - find out to which questions most customers answer “I don’t know” or find out which questions make the customers pause the longest amount of time before respondin.
In 2016, I will install a microphone in my family room and infant’s bedroom that is connected to a server running this voice recognition/logging software. When I leave the kid with a babysitter, I turn on the microphone and start logging. I install a trigger on the voice recognition logs such that any time the babysitter uses an offensive word, I am sent that chat snippet in a text message. Perhaps she is using inappropriate language around the kids or maybe she’s letting them watch a movie they shouldn’t be watching…Or maybe I put a trigger on the words “Mommy” or “Daddy.” Or better yet, I put a trigger on the code words “goodnight” so I have a reasonable guess towards when the kids are sleeping. Is this an invasion of privacy? Maybe. Some people already use hidden cameras on babysitters, so this is just another step forward.
In 2017, we optimize the software and install it on our cellphones, such that ALL our conversations (not just the ones where we are making phonecalls) are logged. I can trace through ANY conversation I had during the day - as long as I had my cellphone in my pocket at the time of the conversation.
Invasion of privacy?
Yeah probably.
Extremely powerful?
For sure.
I’ll leave all that stuff to the marketing and PR guys…I’ll just engineer the damn thing.